Terms & Conditions

Welcome to the Filbert’s Fine Foods terms and conditions for use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below.

We reserve the right to modify or withdraw either temporarily or permanently, this website or any part of it, with or without notice to you and confirm that we shall not be liable to you or any third party for any modification or withdrawal of the website.

These terms may be revised at any time and we reserve the right to do so. You are therefore advised to keep up to date with the contents of these terms. Nothing in these terms and conditions will affect your statutory rights.

Credit Card Security

To ensure your credit card security and to keep your personal information safe we use Secure Sockets Layer (SSL) technology. All of your data is encrypted prior to being sent over the Internet to our system. We use secure firewalls which are systems designed to keep information inaccessible and safe from other Internet users. If you are at all uncertain at any time about the security of Internet transactions you can, of course, place your order by phone or fax.

Delivery Costs

Mail order parcels sent to addresses within the United Kingdom are sent free of charge if the value is greater than £25. If the order value is less than £25, the postage charge is £5.95. For parcels sent to addresses outside of the United Kingdom, please speak to us about carriage charges.

Cancellation Procedure 

We hope you are pleased with your purchase of Filbert’s Fine Foods products. If you are not satisfied with the goods supplied and wish to return any items bought from us then we will be happy to make a refund. Please let us know, in writing, the reason for the return and any returns should be made within a reasonable time (please try to return goods within 10 days).

If you wish to change or cancel your order then you should notify our Sales Department in writing of your intentions. You can contact us by either writing to us at our usual address or emailing [email protected]

We endeavour to process all orders on receipt, however, some products are particularly popular and this is not always possible. If we are unable to fulfil your order upon receipt we will notify you of this and let you know when the order is due to be processed.

Letter to: Filbert’s Fine Foods, Greens Barn, Page Lane, West Pennard, Glastonbury, Somerset BA6 8NX or email to: [email protected]

Where goods have already been delivered and you wish to cancel your order then any goods supplied should be returned to our sales department, at your own expense, in original condition, within 10 days of your notice to cancel. Following receipt of the goods by us we will be happy to give you a full refund, less any return delivery and/or collection charges, within 30 days of giving us your notice to change or cancel.

Orders and Delivery

We endeavour to process all orders on receipt, however, some products are particularly popular and this is not always possible. If we are unable to fulfil your order upon receipt we will notify you of this and let you know when the order is due to be processed.

Description of Products

Each product purchased is sold subject to its product description and we take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date and accurate as possible, the information may contain inaccuracies and typographical errors.

Intellectual Property and Right to Use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Limitation of Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the contents of this site and we accept no liability for damages arising out of or in connection with the use of this site.


A waiver of a breach any of the terms of this agreement does not constitute a waiver of any other breach or default and shall not affect the other terms of this agreement. A waiver any of the terms of this agreement will not prevent a party from subsequently requiring compliance with the obligation in respect of which the waiver was given.


If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability any of the remaining provisions of the Conditions.

Entire Agreement

These conditions govern our relationship with you. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether such has become a term of the Conditions.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the English courts.

Competition Terms & Conditions

Open to UK, residents aged 16 or over, except employees of Filbert’s Fine Food Limited and their immediate families, their agents or anyone professionally associated with this promotion. Competitions are open to existing customers and non-customers. No purchase is necessary. Only one entry per person is permitted unless otherwise stated. Multiple entries from the same address will be invalidated.

The closing date is as specified in the relevant competition. This will always be a time and date in the UK. Where a time is not stated, the closing time will be 11.59pm (UK time) on the stated day. All entries must be received by the closing date specified in the individual competition rules. All eligible entries received by the closing date have an equal chance of winning. Entries not submitted in accordance with the rules or incomplete or illegible entries will be disqualified.

No bulk, third party or organised group entries will be accepted. Incomplete, illegible, or corrupt entries, or those not in accordance with entry instructions, will not be accepted.

No responsibility is accepted for entries lost, damaged or delayed as a result of any network, computer hardware or software failure of any kind.

The judging panel will comprise directors from Filbert’s Fine Foods Limited and an independent judge. The Judging panel will select the winning entry that is, in their opinion, most fitting to the subject. The Judging panel and Filberts Fine Foods Limited decision is final and binding in all matters and no correspondence will be entered into.

Winners will be formally notified (by email, post or telephone) within 10 working days of the closing date. Prizes must be claimed within 10 working days of notification. In the event that the winner makes no contact within those 10 days, the promoter reserves the right to withdraw the prize and rearward it to a reserve winner.

The names and counties of the winners will be available on mrfilberts.com within 10 days of the competition closing
Filberts Fine Foods Limited will only use the personal details supplied for the administration of the prize draw and for no other purpose unless we have your consent. Winners may be required to participate in publicity arising from the promotion. By taking part in this promotion all entrants will be deemed to have accepted and be bound by these terms and conditions.

Promoter: Filbert’s Fine Foods Limited, Greens Barn, Page Lane, West Pennard, Glastonbury, Somerset BA6 8NX.