Privacy Policy

1. Website (the “website”) is owned and operated by Filbert’s Fine Foods Limited, a company registered in England and Wales with registered number 7027999 whose registered office is at Francis Clark LLP, Blackbrook Gate 1, Blackbrook Business Estate, Taunton, Somerset, TA1 2PX.

2. The terms “we”, “our” and “us” when used in this Privacy Policy means Filbert’s Fine Foods Limited (“Filbert’s Fine Foods” and Mr Filbert’s”). The terms “you” and “your”, when used in this Privacy Policy, means you as a user of the website.

3. Please read our Privacy Policy carefully to understand our views and practices regarding your personal data. This explains what information we gather and helps us ensure that you understand and consent to our uses of such information. Filbert’s Fine Foods is committed to safeguarding and respecting your privacy in compliance with the General Data Protection Regulation 2018.

4. We occasionally modify our Privacy Policy and will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Please check our Privacy Policy frequently to ensure that you are aware of any changes.

5. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

6. Please note that the website may from time to time contain links to and from other websites. If you follow a link to any of these websites please note that we are not responsible for the privacy practices or the content of such websites and the information practices of those websites are not covered by this Privacy Policy. Please check the individual privacy policy of any website that you visit before you submit any personal data to them.


7. Filbert’s Fine Foods collects the following information about you when you use this Website:

a. Information that you provide. We may collect personal information (for example your name, email address and postal address) when you register to hear from us through marketing material;
b. Information collected by us as you use the Website;
c. Information transmitted by your computer when you use the Website. This may include your IP address, browser data and information we receive from cookies (please see section 13 below)

8. We may use this information in the following ways (together with the “Purposes”):

a. To provide more appropriate services to you as a user of the website, including enhancing your user experience;
b. To provide you with newsletters and other information about features of the website which we think may be of interest to you and for related marketing purposes, only if you have submitted your contact details to us for these purposes or otherwise provided your consent for us to do so;
c. To ensure that content from the Website is presented in the most effective manner for you and your computer;
d. To help diagnose problems with our server and to administer the Website.


9. By using the Website and submitting information, you consent to:

a. The collection and use of your personal information by us as described in section 1 above;
b. The sharing of your data with third parties in accordance with section 10 below;


10. We may disclose your personal information to third parties in the following circumstances only:

a. For marketing purposes provided that we have had your direct consent to us sharing such data with third parties by notifying us via the Website or in other communications (e.g. by ticking the relevant box(es) on the website at the point of registration);
b. To service providers who manage aspects of our operations (for example third parties who provide technical services to the website) in connection with the Purposes;
c. If Filbert’s Fine Foods or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
d. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website Terms and Conditions and other agreements.


11. You will only receive marketing communications from us and/or approved third parties if you have consented to this when you provided your contact details to us (or if you have otherwise submitted your consent to us for these purposes).

12. You have the right to ask us not to use your personal data for marketing purposes. You can request that you stop receiving information from us or change your preferences by emailing [email protected]


13. We may collect information about your computer including your IP address, operating system and browser type for system administration and to report aggregated information. This is statistical data about your browsing actions and patterns and does not identify you individually.

14. ‘Cookies’ are small pieces of information that are stored by your browser on your computer’s hard drive.

15. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access our Website and we only use first-party cookies that keep track of the pages you have been to on our Website and to tell us whether you have visited the Website previously in order to deliver a better service.

16. Most web browsers automatically accept cookies, but you can usually change your browser and refuse to accept cookies by ticking the appropriate options in your browser. However, if you choose not to accept cookies you may be unable to access certain parts of our Website.


17. All information you provide to us is stored on our secure servers.

18. The dynamics of the internet may mean that information is sent electronically to servers outside of the country where you originally entered the information. In addition, that information may be used, stored and processed outside the country where you entered that information for example to the United States of America. While there is a risk that countries to which information is transferred will not be subject to an information protection regime as rigorous as that of the UK, we will always take steps to ensure that your information is treated securely and adequately protected in accordance with this Privacy Policy.

19. Your data may also be processed by staff that work for us or for one of our suppliers and may be situated outside the country where you entered that information. Such staff maybe engaged in, among other things, the provision of our service(s) to you and the provision of support services.

20. By submitting your personal data, you agree to the transfer, storing or processing described in this Privacy Policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

21. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we receive your information, we use strict procedures and security features try to prevent unauthorised access. Agents or contractors who in the course of providing services to Filbert’s Fine Foods have access to information which you give to us are required to keep that information secure and confidential and are not permitted to use it for any purpose other than to carry out the services which they are performing for Filbert’s Fine Foods.


22. You have a right to amend or delete or gain access to any information that we hold on you by emailing [email protected]. For information requests, we will endeavour to send you the information (as held by us) within 30 days but may at our discretion charge a fee of £10 to meet our costs.


23. If have any questions, comment or requests regarding our Privacy Policy please email [email protected].